Refunds/Cancellations Policy

At Rustic Knot, we strive to ensure our customers are completely satisfied with their purchases. However, we understand that sometimes you may need to return or cancel an order. Please review our refund and cancellation policies below.

Refunds

• Eligibility: Items must be unused, in their original packaging, and returned within 10 days of receipt.

• Process: To initiate a return, please contact our customer service team at rusticknotinfo@gmail.com with your order details. We will provide you with instructions on how to return your items.

• Processing Time: Once we receive your returned items, we will inspect them and notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

• Refund Timeline: Please allow 5-7 working days for the refunded amount to be credited to your bank account.

Cancellations

• Order Cancellation: If you need to cancel an order, please contact us immediately at rusticknotinfo@gmail.com. Orders can only be cancelled if they have not yet been shipped.

• Refunds for Cancelled Orders: If your order is successfully cancelled, we will process a full refund to your original method of payment. Please allow 5-7 working days for the refunded amount to be credited to your bank account.

Exchanges

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at rusticknotinfo@gmail.com for further instructions.

• Process and Timeline: Once we receive the defective or damaged item, we will process your exchange within 5-7 working days.